WEN® by Chaz Dean Healthy Hair Care Kit

I love the Wen Hair care conditioning shampoo. However, the business practices of the company are definitely to scam people. They sent me $90 worth of product I did NOT order when THEY "estimated" I should be out, which I was not (!) and continued to try to process my credit card, calling me over and over and sending me multiple bills.

I never agreed to auto re-order. When I called them they said that if I had not opened the package, I could have sent it back for a refund. I opened the package because I did not know what it was!

Such a great product. It is a SHAME that this company feels it cannot stand on their quality alone and has to get "greedy" by forcing orders. I will order mine on Amazon and skip the hassle of dealing with Chaz Dean!

I LOVE WEN conditioning shampoo and have been using it now for about 5 months. Once in a while I will shampoo my hair regularly to see if I'm still loving the WEN. I don't know why I've done it for the last 2 times because I always regret it. I have very long, highlighted hair that although is relatively thick, curly, and frizzy it is somewhat fine. It always been difficult to comb out my wet hair after shampooing but with WEN, it glides through! I really do love this product...it doesn't matter which scent, they are all very nice. I purchase my WEN on QVC. No dealing with the reorder messes everyone writes about and its actually less expensive to buy the pomegranate and mint together for $40.00. Sometimes they have other discounts on WEN as well. The only product in the "kit" I care about is the conditioning shampoo so that's why I buy on QVC because that's all I want.

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So I ordered the 30 trial of the WEN lavender to give it a try. I have long thick hair but and I color my hair so my ends are often dry and crunchy. I tried WEN and I was not very impressed with it moisturizing my hair as it claimed to do, and it did not smell like lavender at all it smelled more like Icy Hot. I even would put some in my hair after my shower as a leave in conditioner as it said you can do. Also the bottle did NOT last for 30 days. It only lasted about 2 1/2 weeks and for something that needs to be bought again so often and doesn't do what I want, it wasn't woth the money for me. I also noticed that on my bank statement they charged my card again for a re-order. When I ordered the 30 day trial I made sure NOT to click the automatic re-order button. I called them and they said that it was part of the 90 day trial, I told them I did not order the 90 day trial only the 30 day and would like a refund. The guy told me I would have to send the package back to them and then they would process a refund. I had read a few reviews about this happening but I figured I'd still try it, big mistake on my part. It seems like they are trying to scam people out of their money by charging their cards without them choosing the auto re-order option on the chance maybe they won't notice. I will stick with Panteen and Biolage as my shampoos and I do not recomend this product!

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These conditioner sizes were smaller than I expected but the product is great for dry or frizzy hair. The mint in this product leaves your scalp stimulated and tingling.

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I love this product, however, you must use it correctly. The reviews that say their hair looked dirty and weighed down after using it are probably not using it right. When you apply it, you need to work it into your hair very thoroughly, scratching your scalp and working your hair for several minutes, this is how it gets clean. Then you let it sit for the rest if your shower. Then you rinse very thoroughly, scratching the scalp again to make sure no residue is left. If you do this you will love this product. It makes your hair soooo soft. I would recommend this product to anyone.