Neutrogena Wave Duo 2-Speed Deep Clean Power Cleanser, Battery Included, 14 Foaming Pads

I heard about the Wave through word of mouth. From a friend of a friend. Everyone said it was really good and worked well. I bought it and tried it the day it came in the mail. I was amazed in the difference of my skin after only 1 use. I thought that my skin was getting clean by using facial cleanser every day. I was wrong. Even after I washed my face with cleanser then used the Wave, I could see what my regular cleanser was missing. I would absolutely recommend the Wave. It's wonderful!

This thing, along with the original Wave, are poorly built pieces of ****. When I first started using the Wave Duo, I loved it; it made my face super smooth, soft, and healthy-looking. I also liked and utilized the 2 speeds (the lower for every day cleaning and the higher for rigorous exfoliating). Overall it seemed to clean my face better than conventional cleaning with a cleanser.

However, after about 3 weeks of use, my unit broke because the power button would no longer stay "clicked" on. The buttons that control the power and speed are push on, push off, "click" buttons. They are cheap little plastic buttons with springs under them and tiny metal latches that latch into grooves on the plastic molding of the buttons. When they are not latched, the springs pop the buttons back out. When these buttons are working, they make a "click" sound when pressed. I opened the unit up in attempt to see why my power button no longer worked. I found that dirty water had seeped in and mildew caked up under the buttons. I cleaned out the mildew with q-tips and rubbing alcohol and that seemed to fix the power button but it broke again within a week. My battery also started to drain very quickly and the motor that vibrated the device would not spin anymore.

Even though the manufacturer says you can use this thing in the shower, you can't. Dirty water will get in and short or jam up your device. You can't even get this thing wet which totally defeats the purpose of using it to wash your face. I plan to buy a Clean and Clear Blackhead eraser to replace this since the cleansing pads are interchangeable. The Blackhead eraser might not necessarily be more well built and it does not have 2 speeds but at least they don't have cheap little click buttons that could get jammed. Instead, the blackhead eraser has a twist on, twist off power switch.

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This is a good little face machine for the shower. It does make you face feel smoother the first time you use it. The pads don't really foam up alot, which is good, and they leave a minty, coolness on your skin. I highly recommend it.

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So I bought this the 2nd month it came out. I was really excited because people online would talk about how its doing wonders to their skin. And the 2 vibrations really penetrate to get the dirt. Also I was very excited because it was waterproof although it needs batteries!!

So for few days, i took it in the shower with me.. But because i was scared that it really wasn't waterproof, I opened the battery sealer to see if any water went in.. Thankfully, none did. So next few days, i took it in the shower. Also when I woke up, the vibration just woke me up too. But the 2nd week i bought it, it stopped working!!!! I looked in the battery sealer and there was rust!! OMG..

Also 2 vibration by butt.. Its like a high pitch vib and a low pitch vib if thats even considered 2.. They are basically the same. And its not even the machine that was doing the cleaning, it was the pads.

So after my wave duo broke, I called the Neutrogena and they didnt even ask why I was having problems. They just gave me a coupon. and not even a 25$(thats how much i bought it for) ticket, but 20$ OFF coupon.. I was mad and i just gave it to my mom to buy some eye cream with that

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